Do you want to build engagement and productivity in your employees? Want to feel more confident about how to resolve conflict? Hoping to turn up the volume on memorable customer service? Most business leaders do! Join the Business Resource Center for our Business Toolkit Series to learn awareness and methods that allow you to inherit time, increase employee retention and job satisfaction, and impress your guests with service that stands out amongst the competition. 

Our in-person workshops include live facilitation by culture experts at HR Annie Consulting, Q&A, a digital copy of slide decks, applicable worksheets, and a certificate of completion.

We'll be hosting the 4-session series in three locations: Canby, Oregon City, and Estacada - join us at the most convenient location!

Session Summaries

The series consists of four dynamic sessions designed to elevate your business. Learn more about each session below:

I'm a Manager, Now What?

This session helps both new and experienced managers get clear on what’s expected of them as leaders. It’s a chance for emerging leaders to better understand their roles and for seasoned managers to reflect on their impact.

Key Takeaways:

  • Foundational definitions of management
  • Awareness of company expectations 
  • Understanding of employee expectations
  • Leadership Self-Assessment
Communication Foundations

As managers, effective communication with our teams and superiors is essential. This session will help us recognize our own and others' communication preferences to build trust and motivate our staff. We’ll learn strategies to avoid communication pitfalls and set boundaries in our influential leadership roles.

Key Takeaways:

  • Principles of effective communication
  • Manager communication goals, boundaries, & core values
  • Personal & team communication and problem-solving preferences
  • Avoiding communication pitfalls & leading with influence
Conflict Resolution
Leaders have a next-level responsibility to adhere to company values and policies, ensuring that all voices feel safe, comfortable, and represented in this work. As Culture Keepers, leaders serve the team best when they are confident in how to support conflict resolution.

Key Takeaways:
  • Awareness of common hazards that prevent conflict resolution
  • Strategies to prepare for difficult or vulnerable conversations
  • Tips to avoid common mistakes that harm team connection, job satisfaction, & productivity
5-Star Customer Service

This session will explore customer service philosophy and its impact on business and culture. You’ll walk away with the tools you need to deliver excellent service and improve the overall customer experience.

Key Takeaways:

  • Recognizing winning moments & staying solution-oriented
  • Active listening & non-verbal communication techniques
  • Guest recovery skills & engaging with empathy
  • Tools to meet customer needs & honor emotional labor in service roles

Meet Your Presenter

Linda Addy Training & Development Consulting at HR Annie Consulting

As a Training & Development Consultant, Linda creates and facilitates HR trainings for organizations that want to develop their leaders and teams through a lens of equity, compliance, and best practices. Before HR consulting, Linda worked as a general manager, director of operations, owner/operator, and consultant in the hospitality industry. She brings her experience in operations and managing people to relate to real-time challenges and celebrations, providing approachable concepts, tools, and storytelling that empower employees.

Canby Location

At the DirectLink River Room

150 SE Second Ave.
Canby, OR 97013

November 19th

3:00 - 4:00 PMSession 1

I'm a Manager, Now What?

4:15 - 5:15 PMSession 2

Communication Foundations

November 21st

3:00 - 4:00 PMSession 3

Conflict Resolution

4:15 - 5:15 PMSession 4

5-Star Customer Experience

Oregon City Location

At Ainsworth House & Gardens

19130 Lot Whitcomb Dr,
Oregon City, OR 97045

December 3rd

3:00 - 4:00 PMSession 1

I'm a Manager, Now What?

4:15 - 5:15 PMSession 2

Communication Foundations

December 5th

3:00 - 4:00 PMSession 3

Conflict Resolution

4:15 - 5:15 PMSession 4

5-Star Customer Experience

Estacada Location

At the Wade Creek Community Room

915 NW Wade Street
Estacada, OR 97023

December 9th

3:00 - 4:00 PMSession 1

I'm a Manager, Now What?

4:15 - 5:15 PMSession 2

Communications Foundations

December 17th

3:00 - 4:00 PMSession 3

Conflict Resolution

4:15 - 5:15 PMSession 4

5-Star Customer Experience

Virtual Sessions

Live via Zoom with limited access to recording.

December 6th

11 AM - 12 PMI'm a Manager, Now What?

12:15 - 1:15 PMCommunications Foundations

December 19th

11 AM - 12 PMConflict Resolution

12:15 - 1:15 PM5-Star Customer Experience

TicketsPrice

Virtual Session - December 6th

Live via Zoom with limited access to recording
Session 1 & 2

$39.00

Virtual Session - December 19th

Live via Zoom with limited access to recording
Session 3 & 4

$39.00
Total: $0.00

Billing Information

  • Visa
  • Mastercard
  • American Express
  • Discover
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